Customer Service
Welcome to the Tourismo Brick Customer Service Page!
We’re here to help with any questions about our buildable model kits, orders, or policies. Whether you’re assembling your first collectible car or completing a full garage, our team is committed to ensuring a smooth and satisfying experience.
Contact Us
For assistance, please reach out to our customer service team:
Email: contact@tourismobrick.com
Opening hours: Monday to Friday, 9 a.m. – 7 p.m. (CET)
Frequently Asked Questions
Visit our [FAQ page] for answers to common questions about shipping, returns, product assembly, and more.
Shipping Information
Standard Delivery: 4 to 7 business days
Express Delivery: 2 to 3 business days
International Shipping: Available – delivery time varies by destination
Returns and Exchanges
- Return Policy: You may return unopened kits within 14 days of delivery
No Restocking Fees: We don’t charge restocking fees for returns
How to Start a Return: Contact us at contact@tourismobrick.com before sending anything back
Exchanges: Accepted for the same item in case of damage or error – please email us
⚠️ Note: For puzzle kits, we only accept returns if the product is sealed, due to the risk of missing pieces.
Order Modifications and Cancellations
- Order Modifications: Need to change something? Email us as soon as possible before your order is shipped
Cancellations: You can cancel your order if it hasn’t been dispatched yet
Product Information
- Materials: All our kits are made from high-quality ABS plastic, precision-molded for perfect compatibility
Assembly Guides: Every box includes a printed guide — digital version available on request
Age Suitability: Recommended for ages 14+ due to complexity and small parts