FAQ — Frequently Asked Questions
Welcome to the Tourismo Brick FAQ. Below you’ll find answers to the most common questions about our products, shipping, returns, orders, and more.
🧱 About Our Products
What is Tourismo Brick?
Tourismo Brick offers premium, buildable collectible cars inspired by iconic automotive design. Each kit includes hundreds of precision-molded bricks, creating a stunning, display-worthy piece.
Do your kits come pre-assembled?
No. All kits are delivered in parts for you to assemble yourself. That’s the fun of it! An illustrated instruction guide is included in every box.
Are your sets suitable for children?
Our kits are recommended for ages 14 and up due to small parts and intricate builds.
Do you offer digital instruction manuals?
Yes. Every box includes a QR code on the packaging, simply scan it with your smartphone or tablet to access the digital version of the instructions. If you have trouble scanning the QR code or can't locate it, contact us at contact@tourismobrick.com with your order number and we'll send it to you directly.
🎁 Gifts & Holidays
How does the free gift offer work?
Add any 2 car models to your cart and your gifts are free: the 24 cm LED display case and a set of 2 wall mounts. Add them in one click from the cart or from the product pages: their price drops to $0 at checkout, automatically, no code needed. One set of gifts per order.
Will my order arrive before Christmas?
Orders placed by December 12 ship within 1 to 2 business days and are delivered in 4 to 7 business days, in time for Christmas in the United States. Orders placed after that date still ship within 1 to 2 business days, but delivery before December 25 can no longer be guaranteed.
Can I add a gift message?
Yes. In your cart, tap Add a gift message and write your note. We print it and place it in the box.
Can a gift be returned after the holidays?
Yes. Orders placed between November 1 and December 24 can be returned until January 31, under our usual conditions: kit not assembled, no missing pieces, original packaging included.
🚚 Shipping & Delivery
Where do you ship?
We ship worldwide. Delivery times and fees may vary depending on your location.
How long does delivery take?
Standard Shipping: 4 to 7 business days
Note: Remote areas or customs clearance may affect timing.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders, with no minimum purchase required.
How can I track my order?
You’ll receive a tracking link by email once your order has been dispatched.
💸 Orders & Payment
What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard, Amex), we accept PayPal, Apple Pay and Google Pay, as well as Shopify Payments.
Can I cancel or modify my order?
Yes. Returns are accepted within 30 days of delivery. Opened products are accepted as long as the kit has not been assembled and no pieces are missing.
I entered the wrong address. Can I fix it?
Yes — contact us as soon as possible before the order is shipped.
🔄 Returns & Refunds
Can I return my order?
Yes. Returns are accepted within 30 days of delivery. Opened products are accepted as long as the kit has not been assembled and no pieces are missing.
Do you charge a restocking fee?
No. We do not charge any restocking fees.
How do I start a return?
Email us at contact@tourismobrick.com with your order number and the reason for return. We'll guide you through the process. Monday to Friday, 9 a.m. – 7 p.m. MT
When will I receive my refund?
Refunds are issued within 5 business days after we receive and inspect the return.