FAQ — Frequently Asked Questions
Welcome to the Tourismo Brick FAQ. Below you’ll find answers to the most common questions about our products, shipping, returns, orders, and more.
🧱 About Our Products
What is Tourismo Brick?
Tourismo Brick offers premium, buildable collectible cars inspired by iconic automotive design. Each kit includes hundreds of precision-molded bricks, creating a stunning, display-worthy piece.
Are your products compatible with LEGO®?
Yes. Our bricks are fully compatible with standard LEGO® systems and bricks.
Do your kits come pre-assembled?
No. All kits are delivered in parts for you to assemble yourself. That’s the fun of it! An illustrated instruction guide is included in every box.
Are your sets suitable for children?
Our kits are recommended for ages 14 and up due to small parts and intricate builds.
Do you offer digital instruction manuals?
Yes. If you lose your manual, contact us at contact@tourismobrick.com and we’ll send you a digital version.
🚚 Shipping & Delivery
Where do you ship?
We ship worldwide. Delivery times and fees may vary depending on your location.
How long does delivery take?
Standard Shipping: 4 to 7 business days
Note: Remote areas or customs clearance may affect timing.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount (see cart or checkout for details).
How can I track my order?
You’ll receive a tracking link by email once your order has been dispatched.
💸 Orders & Payment
What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard, Amex), as well as Shopify Payments.
❌ We do not accept PayPal or installment payments at this time.
Can I cancel or modify my order?
Yes — if your order hasn’t been shipped yet. Please contact us immediately at contact@tourismobrick.com.
I entered the wrong address. Can I fix it?
Yes — contact us as soon as possible before the order is shipped.
🔄 Returns & Refunds
Can I return my order?
Yes. Returns are accepted within 14 days of delivery for sealed and unopened kits only (due to the nature of puzzle-style items).
Do you charge a restocking fee?
No. We do not charge any restocking fees.
How do I start a return?
Email us at contact@tourismobrick.com with your order number and the reason for return. We’ll guide you through the process.
When will I receive my refund?
Refunds are issued within 7 business days after we receive and inspect the return.